1. Introduction
This Privacy Policy describes how Orbit Logic Pte. Ltd. ("Orbit Logic," "we," "us," or "our"), a company incorporated in Singapore, collects, uses, discloses, and protects information when you access or use our website at orbitlogic.dev and our related services, including GPU infrastructure, data engine, and model services (collectively, the "Services").
By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Services.
2. Data We Collect
We collect information necessary to provide, operate, and improve our Services. The categories of data we collect include:
2.1 Account and Contact Information
- Name, email address, and company affiliation when you register or contact us
- Billing and payment information for commercial engagements
- Communication records when you correspond with us via email or other channels
2.2 Usage Data
- Log data such as IP address, browser type, device information, and access timestamps
- Usage patterns, including pages visited, features used, and session duration
- Performance and diagnostic data to maintain service quality
2.3 Customer Content
- Data, models, and other content you upload or process through our Services
- Configuration and job metadata associated with your workloads
- Training data, fine-tuning inputs, and model outputs you generate using our infrastructure
3. Treatment of Proprietary Data
We take the protection of your proprietary and confidential data seriously. Our commitments include:
- No training use: Your customer content, including training data and model outputs, is never used to train our own models or third-party models. We do not use your data for any AI/ML training purposes.
- Logical isolation: Your data is logically isolated from other customers. We implement strict access controls and separation at the infrastructure and application layers.
- Retention: Customer content is retained only for the duration of your engagement and as required for billing, support, or legal compliance. You may request deletion of your data in accordance with applicable law.
4. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Services
- Process transactions and manage your account
- Respond to your inquiries and provide customer support
- Send service-related communications, including updates and security notices
- Monitor and analyze usage to enhance performance and user experience
- Comply with legal obligations and enforce our agreements
- Protect against fraud, abuse, and security threats
5. Data Sharing and Transfer
We do not sell your personal data. We may share information only in the following circumstances:
- Service providers: With trusted third parties who assist us in operating our Services (e.g., cloud infrastructure, payment processors), subject to contractual obligations to protect your data
- Legal requirements: When required by law, court order, or governmental authority
- Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to you
Our operations are based in Singapore. If we transfer data to jurisdictions outside Singapore, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
6. Your Rights (EEA/UK Users)
If you are located in the European Economic Area (EEA) or the United Kingdom, you may have the following rights under applicable data protection laws:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your personal data in certain circumstances
- Restriction: Request that we limit how we use your data
- Portability: Request a copy of your data in a structured, machine-readable format
- Objection: Object to processing based on legitimate interests or for direct marketing
- Withdraw consent: Where processing is based on consent, you may withdraw it at any time
To exercise these rights, please contact us at privacy@orbitlogic.dev. You also have the right to lodge a complaint with a supervisory authority in your jurisdiction.
7. Security Measures
We implement industry-standard technical and organizational measures to protect your data, including:
- Encryption of data in transit (TLS) and at rest where applicable
- Access controls, authentication, and role-based permissions
- Regular security assessments and monitoring
- Employee training on data protection and confidentiality
- Incident response procedures for potential breaches
While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security.
8. Contact Us
For questions about this Privacy Policy or our data practices, please contact us:
This Privacy Policy is governed by the laws of the Republic of Singapore. We may update this policy from time to time; the current version will always be available on this page.